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Customer Manager

We are looking for a Customer Manager to be a key member of our Asset Management team at Generate Capital. Reporting to the Director, Asset Management, this person will assist in creating and then managing a seamless, efficient, and highly organized revenue billing process as well as drive operational efficiencies across our customer journey. You will be the first point of contact for Generate’s various customers, and work to provide excellent customer service and track all issues and resolutions within Generate’s asset management platform.

You are a process and results-oriented person, passionate about Generate’s mission, and want to help scale a growing business.

If you have the below experience and capabilities, we would love to hear from you:

  • 2+ years’ experience in an energy-related field (renewables preferred), with exposure to reading and interpreting power purchase agreements
  • Excellent reading comprehension skills
  • Highly organized and detailed-oriented
  • Intermediate to advanced knowledge of the Microsoft Office suite
  • Prior experience in providing customer service via email and telephone is a must
  • Prior experience with creating and documenting business processes
  • Outstanding communication and interpersonal skills, including empathy, intuition, and listening
  • Excellent organizational and self-management capability
  • Demonstrated ability to work effectively in a cross functional team
  • Ability to rapidly learn new concepts with minimal formal instruction
  • High level of self-awareness and humility, with excitement about confronting uncomfortable situations or new challenges
  • Intellectual agility and curiosity, superb analytical skills; problem-solving is your default mode
  • Entrepreneurial spirit: flexibility, comfort with risk and the unknown, recognition that we’re never going to be perfect and that “perfect can be the enemy of the good”
  • Experience in a growth company is preferable
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